Privacy and data protection policy

At Luludi, a flower shop located in Madrid, we take our customers' privacy very seriously. This policy explains how we collect, use, and protect the personal data you provide when browsing our website, placing an order, or contacting us.

 

Data Controller

Title: Luludi – Flores
Address: Calle Cartagena 27, 28028, Madrid
Email: floresluludi@gmail.com

 

What personal data do we collect?

We collect basic information that you provide to us by:

• Make an online purchase

• Subscribe to our newsletter

• Contact us via forms or WhatsApp

Data collected:

• Name and surname

• Delivery address

• Email

• Phone

• Payment-related data (managed by secure external platforms)
   

Purpose of treatment

We use your data exclusively for:

• Manage orders and shipments

• Confirm purchases and resolve issues

• To send you information if you subscribed voluntarily

• Comply with our legal and tax obligations

We do not share your data with third parties for advertising purposes.
 

Safety and conservation

The data is stored in protected environments and under strict security measures.
Payments are processed through platforms such as Stripe or Wix Payments, which comply with the required legal and encryption standards.
Luludi does not store banking information.

The data will be kept for the time necessary to provide the service and comply with legal obligations.
 

User rights

You can exercise your rights of access, rectification, cancellation, opposition, limitation of processing and portability by writing to: floresluludi@gmail.com

 

Changes to this policy

We reserve the right to modify this policy to adapt it to current regulations or improvements in our processes.
Any changes will be announced on this same page.